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Kakobuy help centre map, glossary and FAQ

The help centre answers most questions this guide raises, once you know it exists. Where it hides, which words unlock it, and the frequently asked points with their article ids.

§ 1

Where the help centre hides

Site header, read 2026-10-10

Need help mid-order and the main navigation will not show it: the help centre sits one click deep, under More functions in the header, a dropdown holding exactly one item. Inside, articles are grouped under Daily Questions headings like Types of services, After-Sale Service and Usernotices, and every article carries the id this guide cites. Bookmark it on day one; the ids in our lookup all resolve there.

Site header with the More functions menu open, showing a single dropdown item labelled Help Center.
The help centre hides one click deep: More functions, then Help Center. The dropdown holds exactly one item. Open full-size image.
§ 2

Glossary and frequently asked points

Help ids as cited per answer

The glossary of terms you'll see on the records: Stocked in, the status flip that starts the 120-hour clock. OG number, the order id support and the photo service key off. QC Picture, the default stock-in thumbnails. Extra photo, the row control that buys the Personalized photograph. Special Standards, the sealed class that must stay sealed. Rehearsal Packing, the paid pre-pack weight check. Waybill, the shipping request that ends the warehouse stage. Image search, the camera button inside the main search bar, for working backwards from a photo. Community shorthand you'll meet in threads: GL for a green light on a find, RL for the opposite; neither is official vocabulary, and no help article grades finds that way.

Official home search bar with a camera icon boxed in red beside the orange Search button, under a headline reading Buy Chinese goods, transport global.
The camera inside the main search bar is the image-search entry. The red box is the operator's tutorial callout. Open full-size image.

The warehouse check and its price

Inspection and consolidation are listed as free in help id 79. The paid services are optional: Personalized photograph at 2 yuan per piece (help id 114) and the usual packing extras at waybill time.

The number of default QC pictures

The help centre does not publish a count for stock-in pictures, and this site will not invent one. What is published: the free parcel-photo service delivers three photos covering packing and the sealed parcel when you tick it at waybill submission (help id 118).

Authenticity and the check

No. The Anti-Counterfeiting Policy (help id 125) bans non-authentic products outright and reserves the right to dispose of them. For electronics the rules say authenticity, function and quality are not checked at all (help id 76). The check describes appearance; it does not certify goods.

The start of the 120-hour window

At the next full hour after your order status changes to "Stocked in", per help id 51. Five days means 120 hours. The delivery date does not start this clock; check your warehouse record before shipping.

Items that arrive factory-sealed

They stay sealed. The warehouse checks the outer appearance only (help id 89), and opening a "Special Standards" product yourself ends its return eligibility (help id 51).

Photos of a specific detail

Buy Personalized photograph, then put the OG order number and the exact request in the Remarks box, for example a chest logo close-up or a measured length. Photos arrive by internal message within 24 hours (help id 114).

Storage while you decide

The free window is 100 days from "in storage", with a reminder email at day 90 (help id 1). After expiry an extension costs 10 yuan per OG order per 30 days, a price that changed from the mid-2026 setting of 20 yuan per 100 days (help id 120, read 2026-10-10).

§ 3

Contact paths when something goes wrong

Contact page, read 2026-10-10

Four published support channels, each with its stated lane: online customer service on weekday hours for order problems, a Discord server for community questions, a business address for cooperation, and the customer service email for everything written. Live chat runs 9am to 6:30pm Monday to Friday, BST, per the contact page. For disputes inside the 120-hour window, start with the order record and its OG number; screenshots of the QC strip move conversations faster than adjectives. This guide's own corrections inbox is in the footer, for dead links and stale text here, not for order support.

Contact page sections for online customer service with weekday hours, Discord support, a business cooperation address and the customer service email.
The four published support channels, read 2026-10-10. Live chat runs 9am to 6:30pm Monday to Friday, BST. Open full-size image.

Most answers live behind that one dropdown: account first, then the help centre is a search box away.

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