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Kakobuy inspection scope, clause by clause

Help id 89 fits on one screen and reads like a contract: who gets opened, what is looked at, what is excluded by name. This page keeps the original sentences next to a matrix you can scan.

Help id 89 · read 2026-10-10
§ 1

The whole contract on one screen

Help id 89

The article is short enough to screenshot in full, and that is the point of it. Three operative sentences, then three disclaimers. Everything below in the matrix is traceable to one of those six lines or to the photo and return articles they lean on. The last line of the article also reserves a prohibited-goods test for every parcel, which is the one check applied to all item types without exception.

Help centre article titled Inspection rules of purchase service order, with the Daily Questions menu on the left and three numbered disclaimer lines.
Help id 89, read 2026-10-10. The whole contract fits on one screen: what is opened, what stays wrapped, and three disclaimers. Open full-size image.
Covered and not covered, as published · read 2026-10-10
Item typeBoxWhat the quality check readsExcluded in writingPhoto optionsHelp ids
GarmentsOpened
Opened and checked
Colour; size against the final comment on your order; large-area damage; model and style.Colour difference against your screen, loose threads and other tiny issues.Stock-in pictures appear in Warehouse; Personalized photograph adds logo close-ups or a measured garment length at 2 yuan per piece.89, 76, 114, 51
Bags and suitcasesOpened
Opened and checked
Appearance: model, style and size.Anything past appearance. No function test, no authenticity judgement.Same two options as garments.89, 114, 51
ShoesOpened
Opened and checked
Appearance: model, style and size.Wear testing and authenticity judgement.Same two options as garments.89, 114, 51
Electronics and appliancesCount only
Box opened for a count
Accessories present; visible physical damage.Authenticity, function and quality, by name.Personalized photograph can target ports, labels or serial stickers.76, 89, 114, 51
Sealed packs and sealing stripsStays closed
Never opened
Outer appearance only.Everything inside the seal.The free parcel photo still shows the sealed pack placed in your box before closing.89, 118, 51
Seller giveawaysStays closed
Not inspected unless remarked
Nothing by default; giveaways are packed in with your items when the seller sends them.After-sales service, when the giveaway was not remarked on the order.Only covered when you remarked the giveaway at ordering.77
Other item typesStays closed
Wrapping stays closed
Outer appearance.In-pack condition.Personalized photograph on request, 2 yuan per piece.89, 114, 51
§ 2

Opened means four item types, appearance only

Help id 89, operative lines

Garments, bags, suitcases and shoes are the opened set. The wording for what gets read is "appearance, likes model, style, and size", and for garments the size reference is the final comment on your order. That makes your remark the measuring stick: write the variant down or the check has nothing to hold the seller to.

The exclusions are published in the same breath: colour difference against your screen, loose threads and other small flaws are named as not covered. Disclaimer 1 goes further and ties findings to the seller's own flaw statement.

So an opened box means a person compared what arrived with what the listing promised, at the level a careful glance can reach. It does not mean a quality grade, and nothing in the text says any item is judged genuine. The pictures are how you do your own judging.

Paragraphs of the inspection rules article: appearance only, sealed packages not opened, electronics excluded from authenticity and function checks.
The operative sentences of help id 89, as published on 2026-10-10. Open full-size image.
§ 3

Sealed packs, sealing strips and unremarked giveaways

Help ids 89, 51, 77

Anything in a sealed package or carrying sealing strips is handled from the outside: the wrapping is not opened, the check reads outer appearance only. The return article closes the loop: open a "Special Standards" product yourself and it drops out of the 5-day guarantee, so the seal that blocks the check also protects your return right. Seller giveaways ride along unopened too; help id 77 covers them for after-sales only when you remarked the giveaway on the order.

Flat drawing of a warehouse building with crates, a green arrow labelled international transport, and a plane taking off.
After the check: packing and outbound. Sealed factory packs ride through this stage unopened. Open full-size image.

The packing stage drawn above is where sealed goods pass through untouched. If you need evidence of what is under the seal, the free parcel photo at least shows the sealed pack placed in your box before closing.

§ 4

Electronics get a count, and where results surface

Help ids 76, 89, 114
User Center sidebar with Warehouse highlighted and callouts pointing from User Center to Warehouse and to the product photo thumbnails.
Where results surface: User Center, then Warehouse. The official callout marks the thumbnail strip. Open full-size image.

Household appliances, digital goods and other electronics sit between the opened set and the sealed set: the box is opened for an accessories count and a look for physical damage, and help id 76 excludes authenticity, function and quality checks by name. A laptop that powers on was never part of the deal; a laptop with a missing charger is exactly what the count exists to catch.

Results surface in User Center, then Warehouse: each stocked order carries its thumbnails right on the record. That screen is where the 120-hour clock is already running, so the habit worth building is checking the record the day the status flips, not the day the parcel ships.

Unsure where your item lands: the scope lookup answers for all seven types in the matrix above.

Scope read and acceptable for your item type: an account is the next step, and the warehouse record will look exactly like the screens quoted here.

Open the official Kakobuy siteCheck an item type first